Home Loan Client Guarantee
We make the following promises to ensure you're absolutely thrilled with our home loan services:
- We will pay home buyers $100 for each day we are late after the scheduled close of escrow date (excluding late closing due to any arising issues with the property).
- We will pay any lock extension fees incurred with a loan not closing on time due to our negligence.
- We give a 100% guarantee on the lender closing costs quoted at the time of locking in the interest rate.
- We will proactively communicate status updates so you don't have to chase us down. On purchase loans, these include our Tuesday & Friday afternoon color-coded "Countdown" updates.
- We will always respond within one business day to any questions regarding our progress with your loan.